Shipping and return policies for J.Views

Shipping Info

Shipping

We will send your order to anywhere in the world by registered airmail.
The shipping cost is calculated according to the total weight (package included) of your order. Use this link to access Israel’s Mail Authority for more information about shipping rates.
During checkout you will be notify on the exact shipping fee you will be charged for.
Note that in any case, ordering numerous items together is cheaper than making separate orders (except when ordering paper goods which must be packed separately).

Please do not send us requests for information on delivery status. Airmail behaves differently in every country. You will receive a status notification when your order is shipped. From this date, Please allow 21 days before contacting us. If you don’t receive your order after this period of time please contact us as soon as possible.

Domestic Shipping Times

Most in-stock items ship within 1-3 business days. Once shipped, please allow 2-5 business days to arrive.

International shipping times

For international orders, most in-stock items ship within 1 week and usually take 2-6 weeks to arrive. Please be careful to put the exact delivery address on the ship to information in order to avoid delays in delivery. Please note that your order may be subject to import duties and/or taxes imposed by Customs when your order reaches your country. Some countries require the customer to pay a customs duty or tax when picking up their package. J.Viewz Online Store is not responsible for taxes and customs charges, please check your county’s policy.
Orders are not shipped on weekends or holidays. Please keep this in mind when placing your order.

Return Policy

Return & Exchange Policy

We will honor returns and exchanges for up to 30 days from the date we ship the items.

Exchanges

Send the items you would like to exchange back to us along with the order information (you can find this information under “your account” on our online store). Be sure to include a note with your phone number, a brief summary as to why you are exchanging this merchandise. Exchanges will be subject to additional shipping charges. All returned merchandise must be in its original condition (including CD shrink wraps). We will not accept merchandise that has been washed or worn.

Returns

As long as the items are in their original condition (including CD shrink wraps) and returned within 30 days, a refund will be issued for the cost of the item. (We do not refund shipping charges). Please include your order number in your email. Returns will be assessed a 15% restocking fee for the cost of the item.

Damages

Please contact J.Viewz Online Store via email if you notice a problem with your merchandise or if you feel there might have been a shipping error. We will assess the situation and take appropriate action to correct the problem at hand.

Back Orders

Although we make efforts to avoid them, occasionally we run into situations where items become unavailable and are on back order. J.Viewz Online Store will attempt to get the items, however if the time period is judged to be too long we reserve the right to cancel the item and notify you. If we cancel an item off an order which contains additional items which are in stock we will ship the available items and adjust your shipping charge accordingly.